top of page


Art of Handmade respects and protects the privacy of our customers including online visitors. We understand the need to safeguard your personal information and we respect your rights under the Privacy Act and Unsolicited Electronic Messages Act.

We collect personal information from you, including information about your:

  1. name

  2. contact information

  3. location

  4. computer or network

  5. interactions with us


We collect your personal information in order to:

  1. deal with your purchases, requests, enquiries or complaints and other customer care related activities

  2. develop and provide improved products and services for our customers

  3. inform customers of products and services available from Art of Handmade

  4. send relevant periodic emails that you have consented to (that will have an opt-out opportunity)

  5. comply with any applicable law, regulation, legal process or government request

  6. identify and resolve technical problems concerning the Art of Handmade site, products and services


Providing some information is optional:

If you choose not to enter full contact details, we may be unable to get in touch or provide our products and services to your address.


Third party links:

Occasionally, at our discretion, we may include links to other sites of interest on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.



We do use Cookies on our site to help with order tracking and targeted audiences optimisation. All data is kept securely for a period of time and then purged. No data is shared with any third part organisations. 


Your consent:

By using our site, you consent to our privacy policy.


Keeping your data secure:

We keep your information safe by storing it securely.


Your rights to access and change information:

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at our contact form, or email


Terms & Conditions

The terms and conditions set out below (“Terms and Conditions”) govern your use of the Art of Handmade website.

By using this website, you must accept and abide by the Terms and Conditions.

If you do not accept the Terms and Conditions, you are not permitted to use the website and you must refrain from using it.

1. Terms

This website is designed to be an information resource for those looking for natural skincare and haircare products.

By accessing and using this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Art of Handmade reserves the right to make changes to these Terms and Conditions which will be effective once they are published on this site. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

2. Use License

Business use

If you would like to use any material from the Art of Handmade website, please contact Karen Ross by email on

Personal use

Permission is granted to temporarily download one copy of the information on Art of Handmade website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials;

  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

  • attempt to decompile or reverse engineer any software contained on the Art of Handmade website;

  • remove any copyright or other proprietary notations from the materials; or

  • transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Art of Handmade at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Limitations

In no event shall Art of Handmade be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Art of Handmade Internet site. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you. If however your damages fall under the Consumer Guarantees Act we will meet our obligations under the Act.

4. Content

Art of Handmade will endeavour to ensure that any content will be current, accurate or complete when you access it. If you spot an error or a page that isn’t working correctly please let us know by email to

5. Links

Art of Handmade has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Art of Handmade of the site. Use of any such linked website is at the user's own risk.

6. Orders, Payments and Refunds

Art of Handmade allows customers to order products via the shopping cart. We provide an online debit/credit card payment or manual payment via bank transfer. We will request payment via cash, cheque or online banking to Art of Handmade account. Once payment has been made and verified we will send you the product in a timely manner.

By submitting an order and proceeding through the booking process you are making an offer to purchase goods which, if accepted, will result in a binding contract. Neither submitting an order nor completing the booking process constitutes acceptance of your order.

No order shall be deemed to be accepted until an email acceptance of order has been issued from our Site. The contract will relate only to those items notified in the email acceptance of order.

Orders will have prices displayed including GST. All transactions are completed and charged in New Zealand Dollars.

Whilst we attempt to display the colours of the product listings as accurately as possible on the Site we cannot guarantee that the colour you see matches the actual product colour, as the colour displayed depends, in part, upon the monitor used by you.

Pricing errors may occur on the Site from time to time. Art of handmade attempts to correct all pricing errors as soon as they are discovered, or as soon as we receive notice of an error. We reserve the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation from our Site. Any payments you make to us for orders that are cancelled due to pricing errors will be refunded. Other refunds requests due to customer error may or may not result with a refund fee being charged to the customer. Art of Handmade reserves the right to charge that fee to the customer if the error is from the customer's side.

7. Delivery

Your shopping basket on the Site displays the products including the delivery charge. The delivery cost varies according to the destination you choose to have the item delivered to and the delivery method(s) on offer. Individual delivery charges will be advised in our responding email to confirm your order details. Shipping cost may change depending on the delivery company rates for postage. Delivery timeframe estimate is displayed at Checkout and varies depending on your preferred delivery method. Please note that during NZ Post busy seasons, natural disaster or circumstances beyond their control may or may-not delay your package delivery timeframe. 


8. GST and other taxes

The price stated for any goods or services offered on the Site for delivery within New Zealand is inclusive of any GST or other tax as applicable.

9. International Sales, Duty and Import Regulations

Products ordered from our Site for delivery outside New Zealand may be subject to import duties and taxes which are levied when the delivery reaches your specified destination.  We have no involvement with these charges nor can we advise you of their likely cost. If you are in any doubt we suggest that before placing your order you speak to your local customs office to find out more. You are responsible for payment of any such import duties and taxes.


10. Governing Law

Any claim relating to Art of Handmade' website shall be governed by the laws of the Country of New Zealand without regard to its conflict of law provisions.

11. Consumer Guarantees Act

This Agreement does not seek to exclude any rights you may have under the Consumer Guarantees Act or other applicable legislation which may apply to purchases of any goods or services that you order using the Site.

To the extent permitted by law, business customers agree that where products are purchased for the purpose of a business that the Consumer Guarantees Act or equivalent consumer protection legislation does not apply.

12. Testimonial Disclaimer

Customers testimonial reflect their own individual opinions and experiences with the product. We do not advertise or claim our products as a cure for any disease or ailment unless specified in the product descriptions. 

13. Prize Draw / Competitions 

Art of Handmade reserves the right to exclude an entry if we have reason to believe the entry is fraudulent or does not meet the criteria of the prize draw or competitions held. Prizes will be display/announced before hand unless the criteria of the promotion / prize draw / competition is set upon certain aspects. e.g mystery prize box.

bottom of page